Customer Service
Customer Service
Product Support:
Contact product support if you need technical assistance with a product you have purchased from us. They can be reached via our contact form here or by phone at 1-855-832-7240.
Secure Shopping:
GreyDock.com guarantees that every online transaction you make will be 100% safe. GreyDock.com uses SSL to secure customer credit card transactions. GreyDock.com has been issued a 128 Bit secure certificate which means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Transaction Protection:
We make every effort to ensure that your purchase experience at GreyDock.com is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.
GreyDock.com switches to secure pages whenever credit card or personal information is required when submitting an order. To be sure you're browsing secure pages, check your Web browser's status bar (located at the top or bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer, Google Chrome, Mozilla Firefox and Safari to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://…) in the Web site address to indicate that you're in a secure environment.
We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file.
Pricing and Availability:
GreyDock.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. We notify customers of backorders and out of stock items via email. Customers are notified of any order issues within one business day. Special and Custom orders may also take longer to process. Ask one of our Customer Service Representatives for shipping details when you place your order. Prices for each product are listed on the site.
Split Shipments:
Your order may be split and divided between carriers and therefore have separate delivery dates for the following reasons:
- You ordered more than one item, one of which is oversized and must be shipped via freight
- Your products are being shipped from different warehouses
Payment Methods:
GreyDock.com accepts Visa, MasterCard, Discover, American Express and PayPal as methods of payment.
Warranty Information:
GreyDock.com passes on the warranty of the manufacturer of the product. Without limiting the generality of the foregoing seller makes no warranty, either expressed or implied, as to the merchantability, fitness or suitability of any product sold.